During an Emergency

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In a major emergency, if you are not involved in the incident, but are close by or believe you may be in danger, the best advice is to:

  • Go in logomake sure 999 has been called if people are injured or if there is a threat to life;
  • do not put yourself or others in danger;
  • check for injuries and remember to attend to yourself before attempting to help others;
  • listen to and follow advice from the emergency services;
  • try to remain calm, consider the hazards, think before acting and try to reassure others;
  • consider and be aware of the needs of other people, especially children, the elderly and vulnerable.  Try to assist, where possible, and reassure others involved; 
  • REMEMBER: Go In, Stay In, Tune In to the local radio - BBC Radio Merseyside online (frequency 95.8FM, 1485MW, DAB) for advice;
  • during a major emergency, the affected Council may establish an emergency helpline to support members of the public with up-to-date and reliable information about the incident.  If an emergency helpline is set up, details of how to access it will usually be broadcast on local radio stations and on the Council's website.

If an emergency happens at home, it is important to:

  • bring your family and pets inside;
  • lock doors, close windows and air vents;
  • turn off fans, air conditioning and forced air heating systems;
  • go into an interior room with few windows, if possible;
  • emergency responders may not immediately be able to provide information on what is happening and what you should do.  However, by watching TV, listening to the radio or checking the internet often for official news and instructions you will be able to be informed as they become available;
  • use your Emergency Grab Bag, if you have one;
  • make sure a telephone is close by.

Follow the links below to learn how you can prepare for during an emergency:

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